Ivan
Bolonikhin

I founded and run eight AI companies: automation, retention, video ads, clinics, nurses, smart collars, parenting.

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Retivo home page on retivo.digital
Conduit home page on conduitclinics.com
Sellrise home page on sellrise.ai
Ivan Bolonikhin

Eight companies

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Retention from zero

Twelve plain essays for owners who have never worked on customer retention. What it is, who does the work, what to measure, and what I got wrong.

All 12 parts

  1. 01Why more new customers no longer fixes the problem
  2. 02What customer retention is, with nothing fancy in it
  3. 03Who in your company owns the customer after the first sale
  4. 04How to look after your top customers: lessons from casinos
  5. 05The five messages every business needs to send
  6. 06The weekly rhythm that keeps customers coming back
  7. 07What customer data a small business actually needs
  8. 08How to know your campaign worked: leave some customers out
  9. 09Six steps of retention: find yours before you buy anything
  10. 10Email, SMS, WhatsApp or a phone call: how to choose
  11. 11What machine learning does in retention, and who should wait
  12. 12What we got wrong when we automated customer messages